Shipping & Refunds

Order Processing and Shipping at Flowersong Herbals & Massage

At Flowersong Herbals & Massage, we strive to process orders swiftly to ensure prompt delivery. Orders are typically processed within 3 business days, operating Monday through Friday, excluding public holidays. All references to 'days' pertain to business days, which do not include weekends or public holidays.

Returns Policy

Your satisfaction is paramount to us at Flowersong Herbals & Massage. If you're not pleased with your purchase, you have the option to return the product for either a replacement or a store credit. To facilitate a return, please contact us within 30 days of your purchase to arrange for a full credit and to obtain a return authorization number. If the return is due to our error, kindly inform us within 7 days of receiving your items, and we will take care of it.

Reporting Shortages

If your order arrives incomplete, please report any shortages within 7 days of receiving your goods so we can address the issue promptly.

Reporting Damages

In the event that you receive damaged goods, please report the issue immediately. Retain all original packaging as it may be required should a claim need to be filed.

Pricing

While we endeavor to maintain stable pricing, please note that prices are subject to change without prior notice. The prices listed are net and do not include any shipping fees, special handling charges, duties, or taxes.